Privacy Policy

How HourFound handles website inquiries and information provided during our services. Updated September 5, 2026.

Information you provide

When you contact us, we receive your email address and any name, firm, assets-under-management range and message you submit. We use that information to respond to your inquiry and discuss the service or request you contacted us about.

For an engagement, we receive information about your firm, its systems and workflows, and participating colleagues' names, work contact details and roles. Interviews are recorded and transcribed to prepare the Blueprint and support the agreed service. The interview room presents a recording notice before you start.

Please omit client-identifying information

Describe workflows using examples such as “a client” or “a typical account.” Please do not include client names, account numbers, login credentials or other identifying client details in inquiries or interviews. If you believe you have shared something you intended to omit, contact us using the link below.

How the service processes information

The HourFound team uses interview information to understand your workflows, prepare and review recommendations, produce the Blueprint and provide any agreed ongoing support. Contracted providers process information needed to deliver hosting, voice interviews, transcription, AI analysis and email. The interview and analysis system uses ElevenLabs and Anthropic.

We do not sell interview information or use it to train public models. Our contracted providers process information as part of delivering the service.

Website analytics and technical records

The public website uses Plausible to measure page visits, button clicks and completed inquiries. The events sent by our website identify the button or inquiry category, rather than including your form answers. Our website and inquiry service also process technical information, including IP addresses and request records, to operate the site and limit abuse.

Retention and deletion requests

Engagement records are retained to deliver and support the service, subject to applicable legal and operational retention requirements. You may request deletion of your information. We will review the request and explain any information that needs to be retained, including how the request affects provider-held records and backups.

Questions and requests

For a privacy question, a correction or a deletion request, contact HourFound through the privacy inquiry form, or reply to your existing HourFound contact. Include the work email and firm associated with your request, and omit sensitive client details. We may need to confirm that you are authorized to make a request before acting on it.

Updates

We will update this page as our services and data-handling practices change. The date above identifies the latest version.